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AI Customer Satisfaction Manager

Meet Olga

Your AI Voice-of-Customer Lead

Olga

Customer Satisfaction Manager

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What Olga Can Do

Olga is your AI customer satisfaction manager who runs VoC at scale. She measures CSAT/NPS, synthesizes feedback, detects churn risk early, and drives closed-loop follow-ups.

NPS/CSAT program operations
Feedback theme clustering
Churn risk detection
Closed-loop follow-up
Improvement backlog creation and tracking
Higher CSAT/NPS
Efficiency
Always-on sentiment monitoring
Availability
Reduce churn 5–10%
Time Savings

Use Cases

1

Survey operations

Runs CSAT/NPS surveys and routes critical feedback for immediate follow-up.

2

Feedback themes

Clusters feedback from tickets, calls, and social into clear themes and priorities.

3

Churn early warning

Detects satisfaction drops by segment and recommends interventions.

4

Close-the-loop outreach

Drafts follow-ups and schedules check-ins to recover unhappy customers.

5

Improvement backlog

Creates a prioritized backlog and tracks ownership through Jira/Monday.com.

Ready to put Olga to work?

Start automating your customer satisfaction manager tasks today and save hours every week.

Hire Olga Now