AI Customer Success Manager

Meet Nina

Your AI Retention Champion

Nina

Customer Success Manager

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Hire Nina at Empli

What Nina Can Do

Nina is your AI customer success manager who keeps customers engaged and growing. She monitors health scores, predicts churn, triggers interventions, and ensures your customers achieve their goals.

Health score monitoring
Churn prediction & prevention
Customer journey automation
Playbook execution
Success metrics tracking
50% less churn
Efficiency
24/7 health monitoring
Availability
Save 25+ hours/week
Time Savings

Use Cases

1

Health Monitoring

Tracks customer health scores in real-time and updates them in Gainsight based on engagement signals.

2

Churn Prevention

Predicts at-risk customers using behavioral data and recommends intervention strategies.

3

Playbook Automation

Triggers success playbooks automatically when customers hit milestones or show risk signals.

4

Success Reviews

Schedules and prepares for success reviews with usage data and recommendations.

5

Expansion Signals

Identifies customers ready for upsell or expansion based on usage patterns and engagement.

Ready to put Nina to work?

Start automating your customer success manager tasks today and save hours every week.

Hire Nina Now